Gshopper Warranty Policy

At Gshopper, we place great importance on providing exceptional after-sales service. Our goal is to ensure every customer enjoys a smooth and satisfactory experience when shopping with us. Please review the following guidelines regarding our warranty policy：

1. Dedicated After-Sales Service.

We value your trust and are committed to addressing any after-sales concerns promptly and effectively.

2. Initial Contact for After-Sales Support

If you encounter an issue with your product, please contact our customer service team first. Our team will assess the situation and provide a solution, including remote troubleshooting or advice.

3. Return and Repair Policy

For severe issues that cannot be resolved remotely, products may need to be returned to our service center for inspection and repair.

● Assessment Process: Our service team will determine whether the problem is caused by user-related factors or a defect in the product itself.

● Responsibility for Costs: 

      ○ If the issue is due to user damage or mishandling, customers will bear all repair costs and associated shipping fees.

      ○ If the defect is found to be a result of manufacturing and occurs within the warranty period, Gshopper will cover all repair and shipping costs.

4. Warranty Locations.

The warranty location may vary depending on the product brand and version. Some products support local repairs within Europe, while others may require shipment to other regions for inspection and service.

5. Warranty Period by Product Type

Below is a detailed table outlining the warranty periods for different products. Unless specified otherwise, the standard warranty period is three months:

For any questions or clarifications about our warranty policy, please feel free to contact Gshopper’s customer support team. We’re here to help!